Privacy policy

Last updated: October 2026

1. About this policy

This policy explains how Virentia Pty Ltd (ABN 37 621 234 286), including its divisions Virentia ReHab and Virentia ReGen ('Virentia', 'we', 'us' or 'our'), collects, holds, uses and discloses personal information.

We manage personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). The APPs govern how personal information is collected, used, disclosed, stored, secured and disposed of. More information is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au (opens in a new tab).

2. What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. What we collect depends on how you deal with us. It usually includes:

  • your name, job title and organisation
  • contact details, such as your email address, phone number and postal address
  • the content of your enquiry and our correspondence with you
  • for landowners, vendors and other project counterparties, information about land, assets and transactions you discuss with us that identifies you, such as title and ownership details
  • for contractors, consultants and other suppliers, business contact details and information about your capability and experience
  • for investors and capital partners, information we need to assess and administer an investment or commercial arrangement
  • technical information about your visit to our website (see 'Our website' below).

3. How we collect personal information

We collect personal information directly from you where it is reasonable and practicable to do so, for example when you complete the enquiry form on our website, email or call us, meet with us, or deal with us in the course of a project or transaction.

We may also collect personal information from third parties and public sources, such as land title and company registers, government databases, our consortium partners and advisers, or a person who refers you to us. When we collect personal information from a third party, we take reasonable steps to let you know, unless that is obvious from the circumstances.

4. Sensitive information

Sensitive information includes information about a person's racial or ethnic origin, political opinions, religious beliefs, membership of a professional or trade association or trade union, criminal record and health.

We do not ask for sensitive information through our website. We only collect it with your consent where it is reasonably necessary for our work, or where the law requires or authorises it. Where a project involves engagement with Traditional Owners, we handle any personal information shared with us with consent and in line with any agreements in place.

5. Why we collect, hold, use and disclose personal information

We use personal information to:

  • respond to your enquiry and communicate with you
  • assess, develop and deliver our rehabilitation and development projects, including land acquisition, approvals and stakeholder engagement
  • engage and manage consortium partners, contractors and suppliers
  • manage our relationships with landowners, vendors, investors, government, regulators, Traditional Owners and communities
  • send you information about Virentia and our projects where you would reasonably expect it or have agreed to receive it
  • meet our legal and regulatory obligations.

We may also use personal information for a secondary purpose related to the purpose for which we collected it, where you would reasonably expect us to, or as otherwise permitted by law. If you do not give us the information we ask for, we may not be able to respond to your enquiry or work with you.

6. Who we disclose personal information to

We may disclose personal information to:

  • our related bodies corporate
  • consortium partners, contractors and specialist advisers (such as engineering, environmental, legal, insurance and finance advisers) engaged on a project, to the extent they need it
  • service providers who support our business, such as IT, email, document storage and website hosting providers
  • government agencies and regulators, where the law requires or authorises it or where it is needed for approvals
  • anyone else with your consent, or where the law requires or authorises it.

We do not sell personal information. When we disclose personal information to a third party, we take reasonable steps to require it to handle the information confidentially and only for the purpose for which we provided it.

7. Disclosure outside Australia

Some of our service providers, such as email and cloud storage providers, may store information on servers outside Australia. When we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs.

8. Our website

Our website does not use analytics or advertising cookies.

When you visit, our website host may automatically record technical information, such as your IP address, browser type and the pages you visit, to keep the site secure and running.

If you use the enquiry form, the details you enter are sent to us by email and may be stored by our website platform.

Our website links to other websites, including those of our partners and our LinkedIn page. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

9. Updates from us

We may send you updates about Virentia and our projects where you would reasonably expect them or have agreed to receive them. You can opt out at any time by using the unsubscribe option in the message or by contacting us.

10. Security and retention

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We keep personal information only for as long as we need it for the purposes in this policy or as the law requires. Business and transaction records are generally kept for at least seven years. When we no longer need personal information, we take reasonable steps to destroy it or permanently de-identify it.

11. Access and correction

You can ask to access the personal information we hold about you, or ask us to correct it, by contacting us in writing. We may need to confirm your identity before we respond.

We do not charge for making a request. We may charge a reasonable fee to cover the cost of giving you access, and we will tell you before we do.

We will respond within a reasonable time, usually within 30 days. If we refuse access or correction, we will tell you why in writing, unless it would be unreasonable to do so, and how you can complain.

We take reasonable steps to keep personal information accurate, complete and up to date. Please tell us as soon as practicable if your details change.

12. Questions and complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below. We will look into it and respond in writing within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au (opens in a new tab), by phone on 1300 363 992, or by post to GPO Box 5288, Sydney NSW 2001.

13. Changes to this policy

We may update this policy from time to time. The current version is always available on our website.

14. Contact us

Privacy Officer
Virentia Pty Ltd
36 Costin Street
Fortitude Valley QLD 4006
Australia
info@virentia.com.au